Differentiation Without Feature Fights — Case Files #2
Differentiation Without Feature Fights — Case Files #2. If your brand feels fuzzy to you, it’s fog to your audience. Let’s make it obvious and repeatable.
Voice is the personality; tone is the mood. Document both or drift wins.
Steps
- Design constraints before concepts — Constraints produce coherence; they are not creative jail.
- Define the audience and their stakes — Name who loses what if nothing changes; real stakes sharpen choices.
- List three proof points — Social, data, demos. Proof turns belief into trust.
- Document decisions in one page — People use what they can read in two minutes.
Why this matters: Constraints produce coherence; they are not creative jail. In branding, consistency is a function of decisions captured and reused.
Why this matters: Name who loses what if nothing changes; real stakes sharpen choices. In branding, consistency is a function of decisions captured and reused.
Why this matters: Social, data, demos. Proof turns belief into trust. In branding, consistency is a function of decisions captured and reused.
Why this matters: People use what they can read in two minutes. In branding, consistency is a function of decisions captured and reused.
Toolkit
- Messaging blocks — Headline • subhead • bullets • CTA mapped to page sections.
- Positioning line — For [audience] who struggle with [problem], we deliver [outcome], proven by [proof].
- Palette tokens — CSS variables / design tokens for color and spacing across apps.
How to use it: Headline • subhead • bullets • CTA mapped to page sections. Save the final in a shared doc; link from tickets so execution matches intent.
How to use it: For [audience] who struggle with [problem], we deliver [outcome], proven by [proof]. Save the final in a shared doc; link from tickets so execution matches intent.
How to use it: CSS variables / design tokens for color and spacing across apps. Save the final in a shared doc; link from tickets so execution matches intent.
Example
A fintech tightened palette tokens and shipping velocity rose because designers stopped re‑deciding shades.
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← Previous: ICP vs Buyer Persona: What’s the Difference? — Playbook #2 Next: Category Design for Mortals — Playbook #2 →
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← Previous: ICP vs Buyer Persona: What’s the Difference? — Field Notes #2 Next: Category Design for Mortals — Deep Dive #2 →